Paul Hazzard
IT consulting for small business. Based on Stradbroke Island, working across Greater Brisbane.
Twenty-plus years in small business IT
I'm Paul Hazzard. For over two decades I've been helping small businesses across Brisbane and the Redlands with their IT — web, email, hosting, infrastructure, automation, and everything in between. The work has changed over the years, but the clients haven't: owner-operated businesses with real problems and not much appetite for being sold to.
I fix business IT
A lot of my work starts with a problem that doesn't live inside any one computer: nobody can print over the network, email works on some machines and not others, the Wi-Fi drops out in half the office. Taking a PC to a repair shop doesn't fix those, because the problem is in the network — and networking is my strongest suit. I come to the problem, because that's where it lives.
That's also the honest boundary: I'm not a drop-off repair shop. If a home laptop needs a new screen, a repair shop will do it cheaper. If the problem is in your business — the network, email, printing, the systems your staff rely on — that's exactly the work I do.
Based on Stradbroke Island
I live and work on Stradbroke Island. It's an odd place to run a tech consultancy from, but it suits me. Nearly everything I do can be done from anywhere, and when a job calls for being on-site, Brisbane is a ferry ride away.
A lot of my clients are in Brisbane, a few are on the island itself. Either way, I'm not hard to reach.
Joanne Hazzard — Administration & HR
Joanne keeps the business side of Hazzard Communications running, and brings a background in human resources to the work itself. It shows up where IT meets people — timesheets, payroll systems, leave and rostering — where getting the system right means understanding how a workplace actually runs, not just how the software does.
How I work
Most of my clients are businesses with 5–50 staff. They're too busy to become IT experts, and too small to have someone on staff who is one. I try to be the person they call when something's broken, when they're moving to a new platform, or when they've got a process that's eating up too much time.
Most of the work happens remotely — it's faster, and it's how modern systems are built and maintained anyway. When a job genuinely benefits from being on-site, I'll come to you, but you won't be paying for travel time that a screen share would have covered.
The real work is understanding your business
The technical jobs — email, hosting, backups, a misbehaving server — are the visible part, and I do plenty of them. But they're not why clients stay for twenty years. The real work is understanding how your business actually runs: who does what, where the time goes, what would genuinely help. My longest-standing clients hand me a problem in plain English and trust me to come back with the right answer, whether that turns out to be software, a process change, or "don't spend money on that."
That understanding is what makes the interesting work possible. When I build a timesheet system or automate the paperwork that eats someone's week, it works because I know the workplace it's landing in — not because the software is clever. Lately a lot of that is AI: showing businesses what's actually useful rather than what's being marketed, and building it into the way they already work.
Get in touch
If you've got a problem that sounds IT-adjacent, I'll tell you honestly whether I can help. No sales pitch, no pressure.