Paul Hazzard
Helping small businesses grow and run smoothly. Based on Stradbroke Island, working across the island and Greater Brisbane.
Twenty-plus years in small business IT
I'm Paul Hazzard. For over two decades I've been helping small businesses across Brisbane and the Redlands with their IT — web, email, hosting, infrastructure, automation, and everything in between. The work has changed over the years, but the clients haven't: owner-operated businesses with real problems and not much appetite for being sold to.
I fix business IT
A lot of my work starts with a problem that doesn't live inside any one computer: nobody can print over the network, email works on some machines and not others, the Wi-Fi drops out in half the office. Taking a PC to a repair shop doesn't fix those, because the problem is in the network — and networking is my strongest suit. I come to the problem, because that's where it lives.
That's also the honest boundary: I'm not a drop-off repair shop. If a home laptop needs a new screen, a repair shop will do it cheaper. If the problem is in your business — the network, email, printing, the systems your staff rely on — that's exactly the work I do.
Based on Stradbroke Island
I live on Stradbroke Island, and I'd like to look after more island businesses. When a job needs someone on site, I'm already here. Nearly everything else I can do remotely, which is why I also look after businesses across Brisbane.
Either way, I'm not hard to reach: call or text 0409 662 196. There's more for island businesses here.
Joanne Hazzard — Administration & HR
Joanne keeps the business side of Hazzard Communications running, and brings a background in human resources to the work itself. It shows up where IT meets people — timesheets, payroll systems, leave and rostering — where getting the system right means understanding how a workplace actually runs, not just how the software does.
How I work
Most of my clients are businesses with 5–50 staff. They're too busy to become IT experts, and too small to have someone on staff who is one. I try to be the person they call when something's broken, when they're moving to a new platform, or when they've got a process that's eating up too much time.
Most of the work happens remotely — it's faster, and it's how modern systems are built and maintained anyway. When a job genuinely benefits from being on-site, I'll come to you, but you won't be paying for travel time that a screen share would have covered.
The real work is understanding your business
The technical jobs — email, hosting, backups, a misbehaving server — are the visible part, and I do plenty of them. But they're not why clients stay for twenty years. The real work is understanding how your business actually runs: who does what, where the time goes, what would genuinely help. My longest-standing clients hand me a problem in plain English and trust me to come back with the right answer, whether that turns out to be software, a process change, or "don't spend money on that."
That understanding is what makes the interesting work possible. When I build a timesheet system or automate the paperwork that eats someone's week, it works because I know the workplace it's landing in — not because the software is clever. Lately a lot of that is helping businesses earn more: the monthly Growth Report for finding more customers, and AI used where it genuinely saves time or wins work.
Get in touch
If you want your business to run better, or bring in more customers, I'll tell you honestly whether I can help. No sales pitch, no pressure.